Chen's research employs data science and machine learning methods as well as interviews to examine how digital media and technologies affect politicians' accountability to public well-being and how deliberative designs can improve the quality of public discourse on controversial & emerging technologies and mitigate the spread of misinformation.
Challenges the skeptics on the belief that ordinary citizens cannot reason about politics. Shows that the mass public, even those disadvantaged in socioeconomic status, can reason as substantively as the mass public in the most advanced nations.
Examines the impact of citizen voices in crowdsourced policy making. Points out the big data challenge facing local governments.
Uses machine learning methods to reveal the information manipulation by local governments in reporting public sentiments in China.
Examines the values of crowdsourcing in public policymaking.